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Return Policy
- Step 1: Contact customer service within 7 days of receipt of your order. Call 201-964-0052 or e-mail customerservice@besthairworld.com to obtain Return Merchandise Authorization and return/exchange form.
- Step 2: Fill out return/exchange form completely and send along with your return merchandise .
- Step 3: You will receive e-mail notification or phone call regarding your return within 3 business days after your return has been received in our department.
Before you request RMA please read through our Policy and Guidelines:
- Refund or exchange request beyond 7 days of the delivery date will not be accepted.
- If the last request date for refund
calendar day falls on a Sunday or a National Holiday, please send us e-mail to ensure refund or exchange
authorization.
- We will pay the return shipping cost if the product is defective or the return is a result of our error. If the item is returned for any other reason the customer is responsible for the return shipping cost. If an item was initially shipped via Free shipping offer and the reason for the return of that item is not our mistake, you will be reimbursed for the value of the item minus the cost of the shipping (which was not free to BHW).
- No returned merchandise will be accepted without a Return Merchandize Authorization (RMA) and a return form.
- You may request refund, exchange or store credit.
- We will issue store credit or refunds within 7 days of receiving the returned item.
- Crediting back credit/debit cards is not possible after 21 days of your original purchase date and thus only store credit will be available. PayPal credit backs are not possible after 60 days of the original purchase date.
- Please note that Best Hair World will only refund or exchange items that are in new condition, not worn nor altered, and with original package.
- 5% restocking fee may apply.
- All clearance items are not eligible for returns or exchnages
- All sales of clearance items are final.
- If your original method of payment was Money Order, or Wire Transfer, reimbursement will be only in the form of store credit.
Ship authorized returns to the following address
www.BestHairWorld.com
2106 Windsor Park Ct
Englewood, NJ 07631
tel: 201-964-0052
For questions regarding our return policy please contact us at customerservice@besthairworld.com.
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