product image

select caret down

Shipping Policy

DOMESTIC SHIPPING

Free shipping is available on qualifying orders between $70 and $300 shipped within select regions of the Eastern and Central United States. Orders shipping to Western regions are excluded from this promotion.

  • Delivery timeframes displayed at checkout are estimates only. Transit times may be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.
  • Orders placed before 10:00 AM EST, Monday through Friday, are generally processed the same business day. Orders submitted after the cutoff time will begin processing on the next business day.
  • To ensure product authenticity and freshness, certain brands are shipped directly from manufacturer inventory rather than being stocked in our warehouse. As a result, some orders may require additional processing time beyond our standard 1–2 business day timeframe. All products sold by Best Hair World are guaranteed to be brand new.
  • Inventory availability is based on the latest information provided by our manufacturers and suppliers. Due to fluctuating stock levels and shared distribution networks, an item may occasionally become unavailable after an order has been placed. If this occurs, our team will contact you regarding available options. For assistance, please email hello@besthairworld.com.
  • Tracking information is provided once an order has been processed and shipped. Customers may also view order status and tracking updates by logging into their account. For additional assistance, please contact hello@besthairworld.com.
  • Most in-stock orders ship within 1–2 business days from our primary distribution facility in New Jersey, USA.

Please Note: Bulk braiding hair orders weighing 10 lbs. or more may incur additional shipping charges. Free shipping promotions do not apply to bulk orders. Best Hair World does not ship to P.O. Boxes under free shipping offers.

INTERNATIONAL SHIPPING

Please review the following information before placing an international order.

DELIVERY ESTIMATES

International transit times displayed at checkout are approximate and should not be considered guaranteed delivery dates. Shipments may be delayed by customs inspections, import procedures, local postal services, government regulations, weather conditions, transportation disruptions, or other circumstances outside of Best Hair World's control. Once a package arrives in the destination country, delivery timelines are subject to local carrier and customs processing requirements.

CUSTOMS, DUTIES, AND IMPORT FEES

International customers are solely responsible for any customs duties, import taxes, brokerage fees, VAT, tariffs, or other charges imposed by their country. These fees are not included in the purchase price or shipping charges collected at checkout and must be paid by the recipient when required.

INTERNATIONAL SHIPPING TERMS

By placing an international order, you acknowledge and agree that:

  • Delivery estimates may vary based on destination country, customs clearance procedures, and geographic location.
  • Additional delays may occur for shipments destined for islands, remote areas, military addresses, or regions with limited transportation infrastructure.
  • International packages may be inspected by customs authorities in the destination country.
  • Product packaging may occasionally be modified or consolidated to comply with carrier weight and size restrictions.
  • Best Hair World is not responsible for delays caused by customs agencies, postal authorities, government actions, carrier disruptions, weather events, or other circumstances beyond our control.

If your package has not arrived within 45 days from the shipment date, please contact hello@besthairworld.com so that we may assist with an investigation.

PACKAGE SECURITY

Customers are responsible for monitoring shipment tracking information and ensuring someone is available to receive the package when delivered. Best Hair World is not responsible for packages that have been marked as delivered by the shipping carrier.

Customers who would like an added layer of security may request Signature Confirmation prior to shipment by contacting hello@besthairworld.com. Additional carrier fees may apply for this service.

 




How much will it cost to ship my order?

Shipping costs vary by location and the method of shipping selected. We offer shipping service such as USPS Priority/Express Mail, UPS Ground/Next Day Air/2nd Day Air. Orders are shipped from New Jersey, USA.

Business day cutoff time is 10 am EST, Monday through Friday. Order received after 10 am EST will be processed the next business day. As we do not stock certain brands at our warehouse., due to which processing time may exceed 1-2 business days.

International Customers: Please note that duties, taxes and carrier brokerage fees are not included in your order amount at checkout. These will be assessed upon delivery by the postal carrier, and must be paid by the customer. Exchanges or updates on orders are subject to additional shipping fees.

When can I expect my order to ship?

Order processed and shipped within 24 hours, Monday to Friday, 9 AM-5PM EST. In cases, where an item is unavailable to ship the same day, the remaining/available items will be shipped. Customer will be informed and offered choice to put the rest on backorder or get a refund. In the event of a back order, we will provide an approximate date of shipment.

Can I cancel or modify my order before it ships?

An order cannot be cancelled or modified once the order has already been processed at the warehouse. You may contact us at hello@besthairworld.com and we will do our best to accommodate your request, although not guaranteed. If the order has been processed and shipped and If a customer no longer needs the product(s), she/he can refuse the package on its delivery day (Refuse the package). Customer will be refunded the total minus the shipping fee paid by BHW.

How will I know when my order has shipped?

You will receive an email notification confirming shipment (be sure to check your spam folder)

How long will it take to delivery my order?

Order delivery depends on the shipping service chosen while at the checkout. By default, you may expect your order to be delivered in 3-5 days.

INTERNATIONAL ORDERS: International orders will be delivered in roughly 15-20 business days; however, timing will vary depending on your location. It is the customer's responsibility to track and follow up with the local post office once the shipment has entered the country. At times for international shipping the products may be repackaged to avoid additional cost for international customers.

What are you looking for?

Your cart